Frequently Asked Questions for Jewellery

Frequently Asked Questions

Delivery and Cost
All shipping is free in the UK. There is a small charge for delivery outside the UK.

After Items have been made they are usually delivered within 1 to 2 days in the UK or 7 to 14 days outside the UK by Royal Mail Special Delivery.

An email is sent to you when your item is posted with a tracking number so you can check its progress. For making times from ordering check the items page for details.

Can you convert USA and European ring sizes.
Yes all my rings are available in American, Canadian, Australian and European ring sizes. Just email me your countries ring size with the order and I will check it is the same as the UK size seen on my rings.

Do you have a ring gauge.
Yes, see the ring sizer tab.

Do you deliver to my country, area
I deliver to many countries including the UK, and Canada. If your country is not shown please contact me as I may well deliver to your region.

Do you put your designs on other jewellery or convert other rings.
I am often asked this and it always surprises me. My designs are all original and elements of them i.e. the Scottish design are only available by ordering the rings made in my workshop. I also do not alter jewellery made by other manufacturers to look like my designs. If you like my work you can buy it here.

Do you Replicate Other Jewellery.
I do not copy other jewellery, I only make my own designs.  

Do you do Jewellery repair work.
This is not something I do. I get asked quite a few times from people living locally but I am too busy working on my own jewellery. Your best option is to visit one of the town centre jewellers with your broken item. 

Black/Oxidised ring colour durability.
The dark colouring on rings will eventually go back to silver where it gets rubbed. This leaves the deeper sections staying dark giving the band a beautiful rugged appearance. If you like the overall dark colour though it can always be re-oxidised back to the dark tone whenever you like.

Over time oxidation will wear off. In some rings it wears off very quickly - in others, it comes off slowly, changing the appearance of the ring. Skin oils, household cleaners, perspiration and soaps will take off the oxidation more quickly.

If the colour has faded to much for your taste then you can re-oxidize at home using Liver of Sulphur.

You can find it by searching on Amazon for "Liver of Sulphur".

Do you have a retail shop.
I do not have a retail shop. The best way to contact me is by email or telephone on 01228-526-554. 

(Please note, sometimes people turn up unannounced hoping to visit without speaking to me. Unfortunately I am not able to see them as I do not have facilities for visitors. To avoid disappointment after usually a long drive please contact me by email or by telephone before travelling.)