If you wish to exchange an item for something else on our website then please contact us first and return the item in its new condition within 14 days.
We will then arrange for the new item to be sent to you.
If a ring you ordered does not fit then please contact us first before sending it.
Please return the ring with a copy of the sales receipt and the new size you would like it to be altered to.
Rings that need to be altered up to 2 sizes up or 2 sizes down we will alter free of charge up to 1 month after purchasing them. There is a £10.00 fee to cover the cost of return postage.
Rings that need to be altered over 2 sizes up or 2 sizes down we will alter at a charge up to 1 month after purchasing them.
For rings that need to altered over 1 month after purchasing them we are happy to do for a charge providing the ring will alter the number of sizes requested.
We are not bound to alter a ring size over 1 month after purchase if it is not suitable for altering.
Items sent to us will be charged for return postage.
If the ring has already been sent to us there will be a postal charge to return the ring even if no work has been done.
Send all packages to:
4 The Crescent
Do not write Jewellery, Jewellers or any other related words on the package to protect it from possible theft.
If damaged in the post you must notify us within 2 days of you receiving the goods & we must receive them back with the damaged packaging.
For returns please see the Terms and Conditions page here.